Cordova Troubleshooting Guide

Common issues and solutions when integrating UXCam with Apache Cordova applications.

Quick Diagnostics Checklist

Before diving into specific issues:

Cordova CLI is installed and up to date
UXCam plugin is latest version
Valid UXCam app key is configured
iOS deployment target is 12.0+ / Android minSdkVersion is 21+
deviceready event is properly handled

Installation Issues

Plugin Installation Fails

Symptoms:

Error: Failed to install 'cordova-uxcam'

Solutions:

Update Cordova CLI:

npm install -g cordova
cordova --version

Remove and re-add the plugin:

cordova plugin remove cordova-uxcam
cordova plugin add cordova-uxcam

Clear Cordova cache:

cordova platform remove android
cordova platform remove ios
cordova platform add android
cordova platform add ios

iOS Build Fails

Symptoms:

error: Signing for "YourApp" requires a development team

Solution: Open platforms/ios/YourApp.xcworkspace in Xcode and configure signing.

Minimum iOS Version Error:

The iOS deployment target is set to 10.0, but the minimum is 12.0

Solution - Update config.xml:

<platform name="ios">
    <preference name="deployment-target" value="12.0" />
</platform>

Android Build Fails

Minimum SDK Error:

Manifest merger failed : uses-sdk:minSdkVersion 19 cannot be smaller than version 21

Solution - Update config.xml:

<platform name="android">
    <preference name="android-minSdkVersion" value="21" />
</platform>

Runtime Issues

Sessions Not Appearing in Dashboard

Symptoms:

App runs normally
No sessions visible in UXCam dashboard

Debugging Steps:

Verify initialization timing:

document.addEventListener('deviceready', function() {
    console.log('Device ready - initializing UXCam');

    UXCam.optIntoVideoRecordings();
    UXCam.startWithConfiguration({
        userAppKey: 'YOUR_APP_KEY'
    });

    console.log('UXCam initialized');
}, false);

Check console logs (Chrome DevTools for Android, Safari for iOS):

UXCam initialized
Session started

Verify app key - Ensure no typos or extra spaces

Common Solutions:

Initialization too early:

// ❌ Wrong - before deviceready
UXCam.startWithConfiguration(config);

// ✅ Correct - after deviceready
document.addEventListener('deviceready', function() {
    UXCam.startWithConfiguration(config);
}, false);

App not sent to background:

Sessions upload when app goes to background
Don't force-close the app; press Home button instead

UXCam is Undefined

Symptoms:

ReferenceError: UXCam is not defined

Solutions:

Wait for deviceready:

document.addEventListener('deviceready', function() {
    // UXCam is available here
    if (typeof UXCam !== 'undefined') {
        UXCam.startWithConfiguration(config);
    } else {
        console.error('UXCam plugin not loaded');
    }
}, false);

Verify plugin installation:

cordova plugin list
# Should show: cordova-uxcam

Screen Tagging Issues

Screens Not Tagged Correctly

Symptoms:

All screens show same name
Generic names like "index.html"

Solution - Manual screen tagging:

// Tag screens when navigating
function navigateToHome() {
    UXCam.tagScreenName('Home');
    // ... navigation code
}

function navigateToProfile() {
    UXCam.tagScreenName('Profile');
    // ... navigation code
}

For SPA frameworks (Angular, Vue, React):

// Example with simple routing
window.addEventListener('hashchange', function() {
    var screenName = window.location.hash.replace('#/', '') || 'Home';
    UXCam.tagScreenName(screenName);
});

Occlusion Issues

Sensitive Data Visible

Symptoms:

Password fields visible in recordings
Sensitive data not hidden

Solutions:

Occlude specific elements by ID:

// After element is in DOM
document.addEventListener('deviceready', function() {
    UXCam.startWithConfiguration(config);

    // Occlude sensitive input
    var sensitiveInput = document.getElementById('credit-card');
    if (sensitiveInput) {
        UXCam.occludeSensitiveView(sensitiveInput);
    }
}, false);

Occlude entire screen:

function showPaymentScreen() {
    UXCam.occludeSensitiveScreen(true);
    // Show payment form
}

function hidePaymentScreen() {
    UXCam.occludeSensitiveScreen(false);
    // Navigate away
}

Platform-Specific Issues

iOS: Recording Not Starting

Solution - Ensure video recording is enabled:

document.addEventListener('deviceready', function() {
    // Required for iOS screen capture
    UXCam.optIntoVideoRecordings();

    UXCam.startWithConfiguration({
        userAppKey: 'YOUR_APP_KEY'
    });
}, false);

Android: ProGuard Issues

Symptoms:

Works in debug, fails in release

Solution - Add to ProGuard rules:

-keep class com.uxcam.** { *; }
-dontwarn com.uxcam.**

Debug Information Collection

When contacting support, include:

Environment:

cordova --version
cordova platform list
cordova plugin list

Device logs:

Android: adb logcat | grep UXCam
iOS: Xcode console or Safari Web Inspector

Configuration:

config.xml
Initialization code

Contact Support

Email: [email protected]
Documentation: Cordova Integration Guide
Changelog: Version History